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DEPOSITS and PAYMENTS:

A) The reservation is charged in full 14 days before your booking. If your card is invalid, we will do our best to contact you by all means available. If we are unsuccessful, we may remove the reservation. Multiple-room bookings and bookings for longer than seven days will have clearly defined, prearranged deposits in writing. We hold a preauthorized amount for security purposes, which is released upon departure, notwithstanding that item B has been satisfied. A security deposit is required for monthly bookings and will be returned within 48 hours of departure, provided item B is satisfied.

B) The client is responsible for any financial shortfalls, damages, missing items, extreme cleaning beyond reasonable use, wear and tear, or defective workmanship while the suite is in your possession.

MOBILITY ISSUES: We have stairs and no elevator. Breakfast is on the third floor. We can prepare a tray and bring it down if you have issues. There are 7 steps into the building. Three rooms are on the main floor. One of those has a small step up to the bathroom. The lower apartment can be accessed without stairs through the side door, but the ground is uneven and slopes downward.

OUTSIDE GUESTS: For everyone's comfort and enjoyment, unless otherwise agreed, The Roses Heritage Inn and The Jellybean Heritage Inn are accessible only to registered guests.

SMOKING: We are a non-smoking facility. If any form of smoking occurs, a $250 cleanup fee applies, and you will be asked to leave without a refund. At the Jellybean Inn, you may smoke in the yard 30 feet or more from the house. Please be courteous and dispose of butts responsibly. At the Roses, there is an area behind the buildings at least 30 feet from the property. Do not smoke on the upper decks.

CANCELLATION POLICY: The high season, from May 1 to 14 October, has a 14-day cancellation policy. The off-season cancellation period is 24 hours; monthly winter bookings are by the agreed-upon period, and shortening is not permitted. Trip insurance is available through our booking engine. Multiple room bookings, special events, and bookings longer than seven days will have a different cancellation agreement, clearly defined in writing. 30-day rentals and discounted longer stays may not reduce the agreed-upon term and corresponding rate unless agreed in writing.

CHECK-IN: Any time after 2:00 PM. Check-out is at 11:00 AM. Low season checkout can be later if not rebooked. The low season is from 15 October to April 30th. A later check-in applies to the apartments at Comfort Cove, Harbour Grace, and Admirals Cove, from 3 pm to allow for extra cleaning.


ALLERGIES AND CLEANING: We care about your allergies. Most of our rooms have hardwood floors. We also have scent-free detergents, hypoallergenic bedding, and pillows. Our standard pillows are made from hypoallergenic triple-washed feather and cotton sheets, and feather duvets. Upon request, we can switch to non-feather pillows. We follow the Airbnb standards for cleaning and disinfecting.

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