DEPOSITS: No deposit is required except for group bookings, bookings longer than one week or bookings of more than 2 rooms. Multiple-room bookings will have clearly defined prearranged deposits. For multiple room bookings (more than three rooms)the deposit is refundable with 30 days’ notice unless otherwise agreed upon in writing.
On multiple room bookings, a 25% deposit is required. We will clearly define the refundable deposit period in writing, normally 30 days, depending on how many rooms are held and the time of year.
For monthly bookings a security deposit. Upon vacating with no damages, missing items or losses it is retuned within 48 hours of your vacating.We do monthly bookings from October 15 to April 30th.
We encourage you to obtain trip interruption insurance through our booking engine or privately, if you have concerns about making your trip for worry free bookings. You can purchase it anytime outside of cancellation period though our website or by calling us. St. John's is remote and is subject to extreme weather that can restrict flights and ferries. The Roses cannot be responsible for missed reservations due to weather events or changed plans. We always do our best to replace bookings at no charge. We want you to love your experience.Thank you for understanding our limitations with a short season and limited rooms.
We have stairs and no elevator.There are three rooms on the main floor of the Roses, the dining room is up two flights. We can arrange to take a tray down for breakfast. At the Jellybean the Dining room is on the main floor. If you are unable to climb stairs please be sure you didn't book second or third or lower floor rooms.
CANCELLATION POLICY: High season May 1 to October 15 is 14 days. The off-season cancellation period is 24 hours. We will apply full credit if you move your booking to another date in the off-season.
CHECK-IN: Any time after 2:00 PM to 1 am: Check-out is at 11:00 AM. Low season checkout can usualy be later if not rebooked. October 15 to April 15th
BREAKFAST: In our dining room, we serve a hot breakfast every day at The Roses Heritage Inn from mid-April to mid-October. Guests at the Jellybean have continental breakfast in the Dining room on the main floor from May 1 to September 30th.
ALLERGIES AND CLEANING: We care about your allergies. Most of our rooms have hardwood floors. We also have scent-free detergents, hypo-allergenic bedding and pillows.Our standard pillow is hypo alergenic triple washed feather pillows, cotton sheets and feather duvets.Upon request we can switch for non feather.We follow the air bb standards for cleaning and disinefecting.
CAR RENTAL: We are not affiliated with any car rental agencies but offer a “coupon code” for a discount for Roses and Jellybean Inn guests with Budget Rent a Car it is: U369346. Book directly with them at www.budget.ca or call 709-747-1234 (St. John’s Airport) or 1-800-268-8900
For Enterprise car rental, the coupon code is XVC9000.A private company is called TURO. Another small local company is called Centsible Car Rental.
DAMAGES AND LOSSES: The client would be responsible for any damages and missing items or extreme cleaning beyond reasonable use, wear and tear, or defective workmanship while the suite is in your possession.
